Shanghai Office Chair After-Sales Service
The after-sales services for office chairs in Shanghai vary among different merchants. Here is the after-sales service information for some merchants:
Jinyong Office Furniture (Shanghai) Co., Ltd.:
- Warranty Period: All products come with a two-year overall warranty. During the warranty period, if any issues arise with the products, the merchant guarantees a response within 12 hours of receiving notification. If the issue cannot be resolved immediately, a solution will be provided. Customers who purchase in bulk can still obtain other necessary components for normal use at a discounted price (factory price) after the warranty period expires.
- Free Repair Services: Within two years from the date of product assembly and buyer acceptance, if any issues arise with the products due to non-human factors, the merchant provides free repair services, including replacement of parts and related services. However, if the product damage is caused by human factors, free repair services are not available. Nevertheless, the merchant will be responsible for repairing or replacing parts, but a repair fee will be charged at the merchant's discretion. The fee includes material costs, processing fees, transportation fees, labor costs, etc., and the specific fee will be implemented according to the negotiated price between both parties, with the aim of restoring the product to a usable state.
- Product Maintenance: When leaning back, keep your feet from rising above your knees to prevent falling backward due to unstable center of gravity. If screws are found to be loose, tighten them promptly with the wrench provided by the manufacturer. For dust on the seat, wipe it with a damp cloth or use a foam cleaner to spray first and then wipe dry with a cloth. For dust on the chair legs and wheels, clean them directly with water or wipe them with a damp cloth. For oil stains on the seat, wipe them with a cloth dipped in a small amount of dishwashing detergent, and then rinse off the foam with a clean damp cloth.
Shanghai Zhuanye Industrial Co., Ltd.: Provides repair services for office furniture of any brand and specification, including the repair and replacement of parts for office chairs (such as casters, pneumatic pumps, and five-legged bases). The company promises free on-site repair within three months if there are any installation quality issues after the completion of engineering installation, and provides year-round maintenance services. Its contact information is as follows: phone: 021 - 51093647, mobile phone: 15000546325, contact person: Mr. Lu, address: No. 302, Zhongshan South 1st Road, Luwan District, Shanghai.
"Zhiya Furniture": Specializes in the custom production of office furniture for 10 years, offering a five-year warranty and lifelong maintenance services.
