Office Chair Warranty Instructions

The warranty instructions for office chairs vary depending on the brand and policy. The common contents are as follows:

I. General Three-Guarantee Policy

1. Duration and Scope The validity period of the three-guarantee policy for the whole chair is usually 1 year, starting from the date of invoice issuance. The warranty period for major components (such as the chair back, seat, and armrests) may be longer, subject to the warranty card or instruction manual.
2. Three-Guarantee Contents
   • Repair Guarantee: Free repair for quality issues not caused by human damage. After repair, normal use for more than 30 days should be guaranteed. If the cycle is too long due to component supply or repair, the seller should replace the product with the same model free of charge.
   • Replacement Guarantee: In case of performance failures within 7 days of sale, the product can be returned, replaced, or repaired. Within 15 days, replacement or repair can be chosen. If the product still cannot be used normally after two repairs within the three-guarantee period, it should be replaced or returned free of charge.
   • Return Guarantee: If a return is requested within 7 days, the seller should provide a full refund. Within the three-guarantee period, if the conditions for replacement are met but there is no product of the same model or the consumer is unwilling to replace it, a return should be made with a depreciation charge.
3. Exceptions The following situations are not covered by the three-guarantee policy, but repair can be provided at a charge: improper use or maintenance by the consumer; disassembly by non-designated repairers; lack of a three-guarantee certificate or valid invoice; inconsistency or alteration of the model on the certificate with the product; and damage caused by force majeure (such as natural disasters).

II. Brand-Specific Policy (Taking UFOU as an Example)

1. Overall Warranty A 5-year overall quality guarantee and lifetime maintenance service are provided. The warranty period starts from one month after the product's production date or the acceptance date (whichever is earlier).
2. Component Warranty
   • Backrest and metal support mechanism: 10 years;
   • Five-star base and gas lift: 5 years;
   • Powder coating and casters: 3 years;
   • Electronic locks and power modules: 1 year.
3. Usage Conditions Based on a usage frequency of 40 hours per week and a normal office environment. Overload use or use in abnormal environments (such as restaurants or public areas) will reduce the warranty period by 20%. Improper storage (such as in humid or high-temperature environments) may invalidate the warranty.
4. Maintenance Process The purchaser should submit a request in writing within the warranty period, and UFOU will choose to repair it free of charge or replace it with equivalent parts/products.

III. Other Precautions

• Specific policies may vary depending on the region, sales channel, or product type. Before purchasing, it is necessary to understand in detail and keep the three-guarantee certificate and invoice.
• The after-sales service commitment letter may include additional services (such as free installation and regular maintenance) and complaint channels (such as 12315). It is recommended to choose channels that provide complete after-sales protection for purchase.