What is Covered by Office Chair Warranty

The warranty for office chairs mainly includes warranty duration, warranty scope, and exceptions, as detailed below:

Warranty Duration

• Whole-chair warranty: Typically lasts for 1 year, starting from the date of invoice issuance.
• Main components: The warranty period for core components such as the backrest, seat, and armrests may be longer, depending on the warranty card or instruction manual.
• Differentiated durations: Warranty periods vary for different components. For example, structural components like metal frames and welded parts usually have a 1-year warranty; while consumable components such as leather parts and electric functions may have shorter warranty periods.

Warranty Scope

• Repair: Within the warranty period, if the office chair exhibits quality issues not caused by human factors (such as frame breakage, base damage, or gas lift malfunction due to craftsmanship or structural faults), consumers can take it to designated repair sites for free repairs with a valid invoice and warranty certificate.
• Replacement:
  • If performance failures occur within 7 or 15 days after sale (depending on product regulations), consumers can choose replacement or repair.
  • Within the warranty period, if the product cannot function normally after two repairs, the merchant should replace it with a product of the same model and specification free of charge, or process a return according to regulations.
• Return:
  • If performance failures occur within 7 days after sale and the consumer requests a return, the merchant should provide a full refund.
  • Within the warranty period, if replacement conditions are met but no product of the same model is available for replacement, or if the consumer does not wish to replace it and requests a return, the merchant should process the return and charge a depreciation fee for the used product according to regulations.

Exceptions

The following situations are not covered by the warranty but can be repaired for a fee:

• Human-induced damage: Damage caused by improper use, maintenance, or storage (such as violent use, unauthorized modifications) or external impacts (such as paint chipping, deformation).
• Unauthorized repairs: Damage caused by disassembly by non-warranty repairers.
• Missing or inconsistent documents: Lack of a warranty certificate, valid invoice, or if the document model does not match the product or has been altered.
• Force majeure: Damage caused by natural disasters or other force majeure events.
• Normal wear and tear: Situations such as slight cushion collapse or normal fabric wear, which are considered natural product depreciation, are usually not covered by the warranty.