Office Chair Foreign Trade Follow-up Clerk

The office chair foreign trade follow-up clerk is primarily responsible for following up on the entire order process, managing transaction affairs, and handling documentation and archiving. They need to be familiar with foreign trade procedures and possess basic language skills.

Job Responsibilities

1. Order Production and Shipment Follow-up
   Monitor the production progress of office chair orders throughout the process to ensure that production meets customer requirements and delivery deadlines. Additionally, communicate with freight forwarding companies to arrange shipping matters, including booking space, customs declaration, and bill of lading confirmation, to ensure timely shipment of goods. For example, if a customer requests a specific delivery date, coordinate with the factory to adjust the production plan and confirm the shipping schedule with the freight forwarder in advance to avoid delays.

2. Transaction Process Management and Customer Communication
   As the core coordinator of foreign trade orders, manage the entire process from contract signing to payment collection, including reviewing order terms, following up on payment progress, and handling customer complaints. Maintain frequent communication with customers to promptly provide feedback on production or logistics issues. For instance, when production is delayed, proactively notify the customer and negotiate solutions to ensure the smooth completion of transactions.

3. Document Processing and Archiving
   Be responsible for organizing foreign trade documents (such as contracts, invoices, packing lists, certificates of origin, etc.) to ensure that they comply with international transportation and customs clearance requirements. At the same time, establish customer archives and categorize and store order data and communication records for easy subsequent inquiry and review. For example, when exporting office chairs to the European Union, CE certification documents are required, and the follow-up clerk needs to prepare and verify the accuracy of these documents in advance.

Job Requirements

1. Foreign Trade Procedures and Experience
   Be familiar with international trade terms (such as FOB, CIF), payment methods (such as letters of credit, T/T), and document operation specifications. Having more than one year of experience in foreign trade follow-up is preferred. For example, when handling letter of credit payments, strictly review the terms to avoid payment risks caused by "soft clauses."

2. Educational Background and Language Skills
   The educational requirements include secondary vocational/technical school, high school, or junior college, with some companies preferring candidates with a junior college degree. In terms of language skills, basic English proficiency (such as reading and writing emails, verifying documents) is required. If dealing with specific markets (such as South Korea), knowledge of Korean is necessary. For example, when communicating with South Korean customers, write order confirmation letters in Korean.

3. Attention to Detail and Stress Resistance
   Foreign trade follow-up involves multi-link collaboration and requires strong execution and problem-solving skills. For example, when dealing with unexpected production issues or logistics delays, quickly coordinate resources and adjust plans. At the same time, be able to adapt to overtime work and communicate across time zones to ensure timely response to customer needs.