False Sales of Office Chairs

False sales of office chairs do exist and involve various fraudulent means, so consumers need to be vigilant.

I. False Material Claims
Some merchants engage in false advertising by exaggerating or fabricating product materials. For example, in March 2026, netizen Mr. Feng purchased an ergonomic chair from the YHP Furniture Flagship Store. The product page indicated that the seat cushion was filled with 'native cotton', but upon disassembly, it was found to be filled with spliced shredded sponge and gravel, suspected of using 'black-hearted cotton'. Although the merchant presented a recycled sponge test report and claimed it met national standards, they admitted that the page display might cause misunderstandings. Such behavior misleads consumers through vague material descriptions, using information gaps to conceal the true quality of the product.

II. Forged Test Reports
Some merchants cover up quality issues by forging test reports. In September 2026, the 'Jiaojiaopengyou' livestream room sold a stool that was exposed to be filled with moldy wood and waste sponge. The merchant, 'Jiari Tongnian Yunqi Furniture Store', issued a statement claiming the product met standards and attached a test report. However, the testing agency, Shanghai Huayi Inspection and Testing Technology Co., Ltd., confirmed that the report was counterfeit and had reported the matter to regulatory authorities and the public security bureau. Such behavior enhances credibility by forging authoritative documents, seriously undermining market trust.

III. Unfulfilled Service Promises
Some merchants make service promises during sales that do not match actual performance. In May 2026, a consumer purchased an electric office chair from the 'Brosloth Electric Office Chair' store on Douyin. The merchant claimed to offer freight insurance and a 30-day trial period, but upon return, only the purchase price was refunded, with only 7 yuan compensated for freight, and the business license information might be falsified. Such behavior lowers the decision-making threshold for consumers through false promises but then evades responsibility with various excuses during actual performance, harming consumer rights.

IV. Consumer Response Recommendations

1. Retain Evidence: Before purchasing, save screenshots of product page promotions, livestream recordings, etc. When receiving the goods, record an unboxing video and retain the product and packaging.
2. Verify Credentials: Check the authenticity of the merchant's business license through the National Enterprise Credit Information Publicity System and request the merchant to provide original or electronic copies of formal test reports.
3. Promptly Protect Rights: If false sales behavior is discovered, immediately file a complaint with the e-commerce platform and call 12315 to report to market regulatory authorities. If necessary, resolve the issue through legal channels.