Office Chair - Dongfang Zhenxuan
The 'Liuliu Stool' office chair sold by Dongfang Zhenxuan has been reported by consumers to have quality issues, and the merchant's inspection report has been accused of being fake. Dongfang Zhenxuan has taken the measure of double refund without return.
Background of the Incident
In September 2026, the 'Liuliu Stool' office chair, a popular product sold in the Dongfang Zhenxuan live broadcast room for 89.9 yuan, attracted widespread attention. Consumers reported serious quality issues with the product, including the use of moldy wooden boards and recycled sponge, which directly threatened the health and safety of consumers and sparked widespread social concern.
Controversy Over the Inspection Report
The merchant, 'Holiday Childhood Yunqi Furniture Store,' had issued a statement claiming that the product had passed inspection, but this claim was quickly questioned. Staff from Huayi Inspection clearly stated that the inspection report published by the merchant was fake, and the related website was also fake. Huayi Inspection also issued an official statement pointing out that there were unscrupulous individuals on the market who were issuing false inspection reports in its name and had reported the matter to market regulatory authorities and the public security organs. This controversy further heightened consumer concerns about product quality.
Measures Taken by Dongfang Zhenxuan
In response to consumer doubts and media attention, Dongfang Zhenxuan issued a statement on September 30th, announcing that it would implement a double refund without return policy for all users who had purchased the product. This measure aimed to protect consumer rights, reduce consumer losses, and demonstrated Dongfang Zhenxuan's emphasis on and proactive response to product quality issues.
Other Related Circumstances
It is worth noting that the 'Jiaogegou Friend' live broadcast room had also sold the same product previously. After the incident escalated, 'Jiaogegou Friend' issued an apology statement on September 25th, announcing that it would remove the product from all channels, terminate cooperation, and initiate a 'refund without return' advance compensation policy. These series of measures indicated that multiple live broadcast rooms had taken a proactive attitude and measures to protect consumer rights in the face of product quality issues.
