New Office Chair Broken

After a new office chair is damaged, safety should be ensured first, and then it should be handled according to the damage situation. Professional repair is required for core components, and compensation issues are determined based on the cause and regulations.

Ensuring Safety and Initial Handling

After a new office chair is damaged, immediately move away from the damaged chair and check if you are injured. Move the chair to a corner that does not obstruct passage and place a "Out of Order - Do Not Use" sign to prevent others from misusing it and causing secondary injuries.

Identifying the Damaged Part and Handling

• Common Fault Types: If the height adjustment fails or the chair slowly sinks, it is usually due to a fault in the gas lift or the internal adjustment valve. If the chair sways from side to side or "collapses", the gas spring is likely damaged. If the chair tilts backward when someone sits on it, the tray (base) connecting the seat to the gas lift may be desoldered or cracked. A broken five-star base, detached or stripped wheels are structural damages. Unusual noises or stuck casters may be caused by a lack of oil in the metal joints, loose screws, worn rollers, or blockage by hair or foreign objects.
• Wheel Issues: Check if the wheels are uneven when the chair is placed upright and upside down. Ensure that each wheel foot is in contact with the ground. Inspect the wheel feet for signs of damage when the chair is upside down. If damaged wheels are found, purchase matching wheels, contact the manufacturer for the model number to order, or remove the old wheels and take one to an office supplies store to find a matching replacement set. To remove the casters, pull them out directly by hand. If they are stuck, insert a flat-head screwdriver into the gap between the wheel foot and the chair contact point, and slowly move it back and forth as a lever. Pull it out about 1 centimeter and then pull again. For a very small number of wheels fixed with screws, use a screwdriver to loosen the screws and remove them. Apply a small amount of spray lubricant (such as WD-40) to each chair base socket, or apply a pea-sized amount of petroleum jelly. Then use a rubber mallet to tap each caster into its chair socket. Finally, turn the chair upside down to test the new wheels.
• Other Issues: For loose screws, find the loose part and tighten it again. For stuck casters, remove the hair or threads wrapped around the wheels and spray an appropriate amount of lubricant. For unusual noises, add lubricant to the moving joints.

Core Component Repair

For core load-bearing and safety components such as the gas spring, cracked tray, or broken five-star base, non-professionals are strictly prohibited from repairing them themselves. The gas spring is filled with high-pressure nitrogen gas, and any attempt to drill, cut, heat, or disassemble it may cause an explosion, which is extremely dangerous.

Compensation Issues

Whether compensation is required for the damage to a new office chair depends on the cause of the damage and the company's regulations. If the damage is intentional, the employee not only needs to compensate for the value of the office chair but may also face public security management penalties. If the damage is caused by normal wear and tear or an accident during use, the employee usually does not need to bear the compensation responsibility. However, the company may require the employee to bear part or all of the repair costs according to internal regulations or relevant clauses in the labor contract.