Make Friends Office Chair
The 'Liuliu Stool' sold in the Make Friends live-streaming room was once exposed to have serious quality issues, and a series of handling measures were subsequently taken, sparking related controversies. Details are as follows:
Quality Issue Exposure
In September 2026, consumers exposed quality problems with the popular 'Liuliu Stool' sold in the Make Friends live-streaming room. Upon inspection, it was found that the product used inferior materials such as black-hearted cotton and moldy wooden boards. These materials not only fail to meet relevant quality standards but may also pose potential health risks to consumers. For example, black-hearted cotton may contain a large amount of bacteria, viruses, and other harmful substances, while moldy wooden boards can release mold spores, triggering respiratory diseases, etc.
Handling Measures by Make Friends
After learning of the issue, the Make Friends customer service stated that the product had been completely removed from sale and that they would assist consumers in handling related problems. On September 25th, the Make Friends live-streaming room issued a formal statement, admitting that the quality issues were true and sincerely apologizing to consumers. At the same time, they announced the complete removal of the product from sale and the termination of cooperation with the involved brand to prevent similar problems from occurring again. Additionally, they initiated a 'refund without return' advance compensation measure to safeguard consumers' legitimate rights and interests, allowing consumers to receive refunds without having to return the problematic products.
Related Controversies Triggered
Luo Yonghao continuously posted articles claiming that East Buy was the largest distributor of the product in terms of shipment volume and had not initiated full refunds. He pointed the finger at Yu Minhong and East Buy, an action that attracted widespread attention and discussion. This controversy not only involves the issue of responsibility delineation among different distributors but also makes consumers think more about the quality supervision and after-sales guarantees of the entire live-streaming e-commerce industry. This incident also reminds consumers to be more cautious when purchasing products and prompts the live-streaming e-commerce industry to further strengthen quality control and after-sales services to rebuild consumer trust.
