Luo Yonghao Sells Office Chairs
Luo Yonghao has repeatedly sold office chairs during his live-stream e-commerce sessions and demonstrated his attitude and measures in handling product issues through the 'Slipping Stool' incident.
Office Chair Sales Performance
Luo Yonghao has frequently featured office chairs in his live-stream e-commerce endeavors. During a 2020 Douyin live stream, he achieved a remarkable sales feat by selling 6,000 office chairs manufactured by Yongyi in just one second, a testament to his selling prowess and the consumer recognition of the office chairs he offers. Additionally, he recommended office chairs from NetEase Select, which are also produced by Yongyi Co., Ltd. These chairs boast notable design features, including an S-shaped ergonomic backrest and a 5cm adjustable lumbar support, effectively balancing comfort and functionality. Priced at 1,300 yuan during the live stream, Luo Yonghao emphasized their 'high cost-effectiveness,' indicating that he not only focuses on product quality but also strives to secure price advantages for consumers.
Handling of the 'Slipping Stool' Incident
In the 'Slipping Stool' incident, Luo Yonghao demonstrated a responsible attitude and decisive handling. On September 25th, he issued a statement through the 'Friends Making Friends' live-stream room, acknowledging the authenticity of the product issues and sincerely apologizing to consumers. Simultaneously, he announced a series of measures, including the complete removal of the problematic products from sale, termination of cooperation with the relevant brand, and the initiation of a 'refund without return' compensation mechanism, effectively safeguarding consumer rights. Furthermore, Luo Yonghao posted multiple messages over several days, pointing out that Dongfang Zhenxuan was the largest reseller of the product, with sales approaching 10 million yuan, yet had not initiated a full refund. These actions not only reflect Luo Yonghao's responsible attitude towards consumers but also highlight his decisive decision-making ability when faced with product issues.
