Luo Yonghao's Live Broadcast on 'Omnidirectional Wheel Stool' (Not Office Chair)
Luo Yonghao's live broadcast did not involve office chairs, but rather the sales of 'omnidirectional wheel stools'. Here is a detailed explanation of the incident:
Background
During his live broadcast, Luo Yonghao exposed quality issues with the 'omnidirectional wheel stool'. After consumers disassembled the product, they discovered serious quality problems, including moldy wooden boards, discarded wooden strips, and inferior sponge. These issues not only affect the product's lifespan but also pose potential health risks to consumers.
Sales Scale and Responsibility
Luo Yonghao pointed out that Dongfang Zhenxuan, as the agent seller of the product, had sales approaching 10 million yuan, making it the largest distribution channel. However, after the quality issues were exposed, Dongfang Zhenxuan did not promptly initiate a full refund process, prompting continuous inquiries from Luo Yonghao. Luo believes that as the seller, Dongfang Zhenxuan has a responsibility to be accountable to consumers, promptly address quality issues, and issue refunds.
Live Broadcast Room Response and Handling
In stark contrast to Dongfang Zhenxuan, the 'Friends Making Friends' live broadcast room quickly acknowledged the issues after they were exposed and promised to provide consumers with a refund without requiring product return. This move demonstrated the live broadcast room's emphasis on and respect for consumer rights, earning trust and positive feedback from consumers.
Dongfang Zhenxuan's Silence
As of September 27, Dongfang Zhenxuan had not made a public response to the quality issues. This silence has sparked dissatisfaction and่ดจ็ (doubt/question in Chinese, translated as 'doubt' here for context) among consumers. In the face of product quality issues, sellers should actively take responsibility, communicate promptly with consumers, and resolve problems, rather than choosing silence and evasion.
Consumer Rights Protection
This incident once again reminds consumers to pay attention to product quality and after-sales service when making purchases. It also calls on sellers and regulatory authorities to strengthen supervision over product quality to ensure the protection of consumers' legitimate rights and interests. For products with quality issues, sellers should promptly recall and handle them to avoid unnecessary losses and risks to consumers.
