LEWEN Office Chair
The LEWEN office chair (Leyuan computer chair) is a multifunctional seat designed for bedrooms, dormitories, home study rooms, and e-sports scenarios, focusing on ergonomic design and comfort, but it has previously triggered consumer complaints due to after-sales issues.
Product Features and Design Characteristics
The LEWEN office chair is centered around ergonomic design principles, adopting a curved support structure that effectively disperses the pressure from prolonged sitting, reducing fatigue in the waist and back. Its seat cushion is filled with high-density foam, providing long-lasting resilience. Paired with breathable mesh fabric, it maintains a cool and dry feeling during extended use, preventing stuffiness. The chair is equipped with 360ยฐ smooth-rolling casters, allowing flexible movement without scratching the floor, suitable for various floor types. The armrests support multi-angle adjustments to accommodate different sitting postures, such as for office work, gaming, or relaxation.
In terms of functional configuration, the chair features a double-layer backrest design, with a wide and thick backrest providing stronger support. It supports 360ยฐ rotation and height adjustment (with a range of up to 10 cm), allowing users to freely adjust according to their height or desk height. The backrest offers three angle adjustments to meet different needs, such as upright office work, semi-reclined rest, or fully reclined relaxation. Additionally, the chair is equipped with a sliding footrest that is integrally formed with the chair body, requiring no additional installation. When extended, it can form a nearly flat lying position, suitable for lunch breaks or short rests.
Consumer Complaints and After-sales Issues
Despite its rich features, the LEWEN office chair has previously sparked controversy due to improper after-sales handling. On August 2, 2025, a consumer purchased the chair through the Douyin e-commerce platform from the store 'Leyuan LEWEN Zhilong Furniture Specialty Store' and found quality issues (specific issues not disclosed), but the merchant did not provide a reasonable solution. The consumer then filed a complaint on the Xiaofeibao complaint platform, but as of February 14, 2026, the complaint was automatically closed by the system due to the lack of an effective response from the brand. This incident reflects that some consumers may face slow after-sales responses or inefficient handling after purchase.
Purchase Recommendations
If considering purchasing the LEWEN office chair, it is recommended to place orders through official channels or reputable merchants and retain purchase receipts and communication records. Before use, carefully inspect all components of the product for integrity. If quality issues are found, promptly contact the merchant to negotiate returns, exchanges, or repairs. If the merchant shirks responsibility, seek help from the e-commerce platform or consumer associations to safeguard your rights.
