JD Office Chair Return

The return of office chairs on JD must comply with the following rules:

I. Return and Exchange Time Limits From the date of actually receiving the goods, returns can be requested within 7 days, and exchanges within 15 days. This time limit is mandatory, and applications must be initiated within the specified period; late applications may not be accepted.

II. Reasons and Conditions for Return and Exchange

1. 7-Day No-Reason Return: The goods (including accessories) must be in good condition, specifically including:

   • No scratches, wear, dents, or disassembly marks on the surface of the goods;
   • All attached accessories (such as packaging, instructions, warranty cards, etc.) are complete;
   • The disposable packaging is not damaged, and the goods have not been powered on, turned on, or used (used office consumables are not eligible for no-reason returns). Exception: If the product detail page explicitly states “No 7-day no-reason return,” this reason cannot be used for the application.

2. Quality Issue Return: If the goods have performance failures, damage, or other quality issues, the 7-day time limit does not apply, but valid evidence (such as photos or videos) must be provided to prove the issue exists.

III. Precautions

1. Gifts and Invoices: Gifts and invoices must be returned together with the goods during a return; otherwise, it may affect the full refund (no need to return for exchanges due to quality issues).
2. Human-Induced Damage: Damage caused by misuse, collisions, liquid ingress, unauthorized repairs, or torn labels cannot be returned or exchanged.
3. False Failures: “Failures” identified as being caused by personal usage environment or improper operation cannot be returned or exchanged.
4. Warranty Documents: If the warranty card or other three-guarantee documents do not match the goods or have been altered, return and exchange cannot be processed.

IV. Shipping Fee Rules

1. For returns and exchanges of regular goods, refer to the “JD Third-Party Seller After-Sales Service Shipping Fee Rules.” Generally, the responsible party bears the cost (e.g., the merchant bears the cost for quality issues).
2. Free Door-to-Door Return and Exchange: If the goods have the “Free Door-to-Door Return and Exchange” label, two-way free shipping service is available, and no transportation costs need to be borne.

V. Application Process

1. Open the JD app, go to “My” → “My Orders”;
2. Select the corresponding order, click “Return/After-Sales” → “Apply for After-Sales”;
3. Select “Return,” fill in the application reason, and upload evidence (such as photos of the product issue);
4. Submit the application and wait for merchant review. After approval, follow the instructions to send back the goods.

Tip: It is recommended to contact the merchant to confirm details before returning the goods and keep the complete packaging and accessories of the goods to avoid disputes.