IKEA Office Chair Return Policy

IKEA's return policy for office chairs is as follows: Regular customers can return items within 60 days, while IKEA Family members can return items within 365 days. The specific return conditions and procedures are as follows:

I. Return Conditions

1. Product Condition: Returned items must be in good condition, including being undamaged, stain-free, undeformed, unwashed, and without signs of use. If the item shows signs of human-induced damage or use, it may affect eligibility for return.
2. Proof of Purchase Requirements: Original proof of purchase (such as a paper receipt, order number, etc.) and an invoice (if issued) are required. If the invoice has been accounted for or deducted, cooperation in completing the confirmation process for the 'Red-Letter Information Confirmation Form' is necessary; otherwise, a refund may not be processed.
3. Exceptions: Food items, household appliances, specially customized products (such as office chairs customized by size), and products that have been cut, trimmed, or painted are not eligible for the return policy. For example, the MOLTE office chair (item number 002.927.77) and the GUNDE folding stool (item number 705.704.07), both marked as 'hassle-free returns', can be returned normally if they meet the above conditions.

II. Return Methods

1. Online Purchases:
   • Contact online customer service to apply for return or exchange services. IKEA offers two options:
     • Paid Home Pickup: A fee will be charged, with the specific amount subject to IKEA's official instructions.
     • Self-Mailing: The item must be mailed to the designated store, and the postage may be borne by the customer (to be confirmed in advance).
2. In-Store Purchases: Bring the item, original proof of purchase, and invoice (if issued) to the return service counter at the original purchase store for processing. If the proof of purchase is lost, the return may not be completed.

III. Refund Methods
Refunds will be processed according to the original payment method:

• Bank Card Payment: Bring the signed receipt to the store for processing. Refunds usually take 3-7 business days to arrive (the specific time is subject to bank processing).
• Other Payment Methods (such as cash, Alipay, WeChat): Refunds will be returned via the original payment channel, and the processing time may vary depending on the payment platform.

IV. Notes

1. Before returning an item, it is recommended to confirm through the IKEA official website or customer service whether the item meets the return conditions to avoid return failures due to product condition or proof of purchase issues.
2. If the returned item was involved in a promotional activity (such as discounts or free gifts), the free gift must be returned together or the price difference must be made up.
3. For member returns, ensure that the member account is valid and that the return is made within the 365-day membership benefit period.