Aurora Office Chair Repair

Aurora office chair repair can be carried out through the official after-sales phone number or the online repair request channel on the WeChat official account. The specific operation methods are as follows:

I. Repair Request via After-Sales Service Phone Aurora Furniture provides two official after-sales service hotlines: 400-920-6568 and 800-820-0168. Users can directly dial either number and, following the voice prompts or the guidance of the customer service representative, explain the office chair's malfunction (such as damaged wheels, a malfunctioning gas lift, a loose chair back, etc.). They should also provide proof of purchase (such as an invoice or warranty card) or product model information to confirm the warranty status. The customer service staff will record the repair request information and arrange for a repair technician to provide on-site service or offer remote guidance (such as a tutorial on replacing simple components) based on the type of malfunction. If the product is out of warranty, the customer service will clearly inform the user of the repair costs and the price of replacement parts. After the user confirms, a service appointment can be scheduled.

II. Online Repair Request via WeChat Official Account Aurora Furniture has launched an online repair request service in the member center of the "Aurora Office Life" WeChat official account. Users need to first follow the official account, enter the "Furniture Repair Request" interface in the bottom menu bar, and fill in the following information as prompted:

1. Basic Repair Request Information: Including name, contact information, and address (precise to the door number);
2. Malfunction Description and Image Upload: Provide a detailed description of the malfunction (such as "the chair's height adjustment function is not working") and upload clear images of the malfunction (such as a broken chair leg or a leaking gas lift) to help the repair technician diagnose the problem in advance;
3. Select Repair Request Category: Choose the corresponding category based on the type of malfunction (such as "Structural Repair" or "Part Replacement");
4. Schedule Repair Request Time: Select the desired on-site service time slot (such as 9:00-12:00 on weekdays).

After submitting the information, the system will automatically generate a repair request form and push it to the Aurora Furniture Service Platform. Once the repair technician accepts the request, they will contact the user by phone to confirm the details and decide whether to provide remote support (such as video guidance for debugging) or on-site repair based on the complexity of the malfunction. If replacement parts are required, the repair technician will bring the corresponding model of spare parts to ensure the problem is resolved in one visit.

Notes:

• Repairs for non-human-induced damage within the warranty period are usually free of charge, but repairs for human-induced damage (such as a cracked chair surface or unauthorized disassembly) or out-of-warranty products require payment.
• For online repair requests, ensure a stable internet connection to facilitate image uploads and receipt of service notifications.
• After the repair is completed, users can evaluate the service quality through the official account to help Aurora optimize its service process.